Frequently Asked Questions

Everything you need to know about our products and services.

Product Quality

What purity level can I expect from your products?

All our products are tested to 99%+ purity using HPLC (High-Performance Liquid Chromatography) and mass spectrometry. Each batch comes with a Certificate of Analysis (COA) from an independent third-party laboratory, which you can view on our Lab Results page or on individual product pages.

What is a Certificate of Analysis (COA)?

A COA is a document from an independent laboratory that verifies the purity, identity, and composition of a product. It includes test results from HPLC, mass spectrometry, sterility testing, and endotoxin analysis. Every batch we produce has its own unique COA.

How are your products manufactured?

All products are manufactured in cGMP (current Good Manufacturing Practice) certified facilities. We follow pharmaceutical-grade protocols for synthesis, purification, lyophilization, and packaging.

Orders & Shipping

How fast do you ship?

Orders typically ship within 24–48 hours after payment is confirmed.

Do you offer free shipping?

Shipping is free to the United States, Canada and Australia. Orders to New Zealand carry a flat shipping fee of $29, shown at checkout before you pay. All prices and fees are in USD.

How is the product packaged?

Products are packaged discreetly in unmarked boxes with proper temperature control materials. All peptides are shipped in sealed vials with proper labeling for research use.

Payment & Security

What payment methods do you accept?

We accept Bitcoin (BTC), USDT and USDC on the TRON, Solana and Ethereum networks, PayPal USD (PYUSD), and Solana (SOL). The USD amount due and the wallet address are shown at checkout. New to crypto? See our How to Pay with Crypto guide.

Is cryptocurrency payment secure?

Yes. Crypto payments are sent directly to our store wallet shown at checkout, and every transaction can be verified on the blockchain. Confirmation usually takes 10–30 minutes depending on the network.

How do I track my crypto payment?

After sending payment, you can track it on the blockchain using the transaction hash (TXID). Email us that TXID with your order number and we will confirm the payment and dispatch your order.

Returns & Support

What is your return policy?

We do not accept change-of-mind or no-reason returns. These are research compounds, and a vial cannot be re-sold once it has left our warehouse, so all sales are final. Damaged, incorrect or incomplete orders are handled separately — see below.

My order arrived damaged or incorrect. What do I do?

Contact our support team with your order number and photos of the package, label and contents. We will make it right.

How do I contact support?

Visit our Support page. Most inquiries are answered within 24 hours during business days.